Howdy partners! At Wranle Clothing Shop, we’re committed to getting your western wear to you faster than a mustang at full gallop and making returns smoother than a country two-step.

Shipping Information

We ship our authentic western wear worldwide (excluding some remote areas and parts of Asia).

Shipping Options:

  • Standard Shipping ($12.95):
    • Order processing: 1-2 business days
    • Delivery via DHL or FedEx
    • Estimated delivery: 10-15 days after shipping
  • Free Shipping (Orders over $50):
    • Order processing: 1-2 business days
    • Delivery via EMS
    • Estimated delivery: 15-25 days after shipping

Returns & Exchanges

We want you to be as happy with your purchase as a cowboy with a new pair of boots. If something isn’t quite right, we’ll make it right faster than you can say “yeehaw!”

Our Return Policy

  • Returns and exchanges accepted within 15 days of receiving your order
  • All items must be:
    • Unworn, unwashed, and in original condition
    • With all original tags attached
    • In the original packaging
  • Non-returnable items:
    • Hats (unless defective) – for hygiene reasons
    • Belts that show signs of wear

How to Return an Item

Follow these steps smoother than a line dance:

  1. Contact Us: Email [email protected] within 15 days with your return/exchange request
  2. Get Approval: We’ll send you a Return Authorization Number (RAN) and instructions within 2 business days
  3. Pack It Up: Securely package your return with the original packaging
  4. Ship It Back: Send your return to our address below using a trackable shipping method

Return Shipping

  • Customers are responsible for return shipping costs unless the item is defective or we made an error
  • We recommend using a trackable shipping service – we can’t be responsible for lost return packages

Refunds

  • Once we receive and inspect your return:
    • Refunds processed within 5 business days
    • Original payment method will be credited (Visa, MasterCard, JCB, or PayPal)
    • Original shipping costs are non-refundable
    • Allow 5-10 business days for the refund to appear in your account

Exchanges

Want a different size or color? No problem!

  • Follow the same return process above
  • Clearly state what you’d like to exchange for in your email
  • We’ll ship your new item once we receive the return
  • You’ll be responsible for any price differences

Return Address

Wranle Clothing Shop Returns
743 Friendship Lane
Santa Clara, US 95050

Return Request Template

Subject: Return/Exchange Request – Order #[Your Order Number]

Dear Wranle Clothing Team,

I would like to request a [return/exchange] for my recent order #[Your Order Number].

Item(s) to return: [Product Name, Size, Color]

Reason for return: [Please specify]

For exchanges: I would like to exchange for [Product Name, Size, Color]

Please send me the Return Authorization Number and instructions at your earliest convenience.

Thank you,

[Your Full Name]
[Your Email Address]
[Your Order Number]

Need help? Contact our friendly customer service team at [email protected] and we’ll ride to the rescue faster than a posse after a bandit!